Your marketing agent. It brings you more customers, 24/7.

Questions

1. 01What do I have to do each week?

   Very little. Add photos of your work, or text them to your agent, and approve what it makes. No post or ad goes out until you tap approve. Replies, reminders and review emails go out on their own.

2. 02How do I talk to it?

   By text, like you would an employee. Send photos, ask how your ads are doing, tell it to pause your ads. Or open the app and do it yourself.

3. 03What if I don't make videos?

   You still get video. Photos are enough: your agent makes posts and poster ads from them, and turns your photos into short video reels. Add a few clips and it cuts video ads from your real work too, with words on screen and music. Each post is cut to fit the place it goes, Reels, Shorts, TikToks and feed posts, with captions in the tone you pick.

4. 04What happens in the free week?

   You see what your agent would do for you before you pay. Set up your business, add photos and look over the posts and ads it makes. Linking your accounts, posting and running ads start when the plan starts: on day 7, or the same day if you start it early.

5. 05Who pays for the ads, and do you touch my money?

   Your ad money stays yours. You pay Meta and Google directly, on your own card, and we add nothing on top. You set the daily budget, every ad Grofly makes starts paused, and nothing spends until you press start. Postcards are different: that money does come to us, priced per piece. VIP's monthly usage allowance covers 50 cards a month, the top 150 of your list over a quarter, and extra cards are $2 each, in packs of 25 or more.

6. 06Do you run Google ads?

   Yes. Your agent makes Search ads in your own Google Ads account, so you show up when people nearby search for what you do, and the ad spend goes on your own card at Google. Your agent writes the ad's words from your business details, and you read them first. Every ad Grofly makes starts paused, and nothing spends until you press start. Google Local Services leads land in your inbox too: calls, messages and bookings. You sign up for Local Services with Google yourself, and our checklist walks you through it.

7. 07How does it decide what to pause?

   It looks for duds. A dud is an ad that spent three times your target with no leads, or, once it has five leads, with none booked. On Google it is a search that spent that much with no leads. Tap pause on a dud yourself, or turn on Let Grofly manage my ads and it pauses duds for you. A dud pause never takes your last two ads, or your last two searches.

8. 08When does my agent text my customers?

   A new customer who texts your agent's number between 8am and 8pm, their time, gets an answer in seconds, until the visit is booked or handed to you. A text that comes in at night waits in your inbox for you. A lead form gets a text back if they said yes to texts; a form that comes in at night gets its text first thing in the morning, when texting hours open where they are. Reminders go out the day before, to customers who said yes to texts on your form. Mark a customer won and, once your Google review link is saved, they get a review ask by email a day or two later if they left one, or by text with one tap if they said yes to texts. Save your review link before you register for texting, so the text can carry it. It also checks in on quotes you log that went quiet, if the customer said yes to texts. You see every text and can jump in anytime.

9. 09How does the AI check work?

   Ask us, and we check whether ChatGPT, Claude and Google's AI answers name your business when people nearby ask who to call. The answer shows on your Stats screen. The website check looks at the basics: secure, fits a phone, tap to call, a clear page title, and a way to ask for a quote.

10. 10What happens when I miss a call?

    Calls to your agent's number ring your phone first. If you can't pick up between 8am and 8pm, their time, the caller gets one text from your business in seconds, and their reply lands in your inbox. A call you miss at night gets no text. It starts once your texting registration is approved, and a caller gets at most one such text a day.

11. 11Does it answer my Google reviews?

    Yes. When a new Google review comes in, your agent drafts a reply in your voice. You read it, change it if you like, and send it with one tap. Turn on automatic replies and it answers 4 and 5 star reviews for you after a day, which you can stop. It never answers a 1 to 3 star review on its own.

12. 12Can it bring back old customers?

    Yes. Pick a short message, like a check-up offer, and your agent shows you exactly who gets it, what it says and what it costs before anything goes. Emails go to past customers with an email; texts only to customers who agreed to offers by text. Nobody hears from you twice in 90 days, and anyone can opt out.

13. 13Can my ads reach people who already visited my page?

    Yes. If a visitor to your page agrees to ad cookies, your agent can show your Meta and Google ads to past visitors from the last 30 or 90 days. You pick it on the ad, and it starts paused like every ad.

14. 14Is there a setup fee?

    No setup fee for the plan. Texting needs a one-time $99 carrier registration. The phone companies ask for it before your agent's number can text your customers. If we never file the registration, you get the $99 back. Once it is filed it is not refunded, because it pays the carriers' fees.

15. 15Where do my leads show up?

    All in one inbox, so none get missed. Meta lead forms, leads from your Google ads and Google Local Services, texts, Google reviews, your Facebook and Instagram messages and comments, and replies from your postcards all land there. A new customer's text gets an answer in seconds between 8am and 8pm, their time; at night it waits in your inbox for you. A new lead who leaves a number and says yes to texts gets one back, usually within minutes (or first thing in the morning, when texting hours open where they are, if it comes in at night). Messages and comments wait in your inbox for you. You mark each one booked or won.

16. 16What kinds of business is it for?

    Built first for home services. Other local businesses whose work looks good in a photo can use the ads, posts and inbox. If your customers live nearby, it fits. If they are spread across the country, it is the wrong tool.

17. 17How does lead finding work?

    It puts your offer in front of the homes most likely to need you. We check every home in your area against public records: what the county says about the lot and the building, and what permits have been pulled. Most addresses get dropped. The rest are ranked, with the record behind each one where there is one. Each quarter you send cards to the top of the list, each with its own QR code. Every scan is tracked to that address, and anyone who writes in from the card lands in your inbox as a lead. You pick when each batch goes. A few businesses per trade share each area: each month you each mail different homes, and the homes take turns between you. It is $399 a month on top of the plan and is open now for a few home improvement trades in San Diego and Los Angeles.

18. 18What happens if I cancel?

    Your Meta, Google and social accounts stay yours, because Grofly links the ones you already own rather than making new ones. The texting number we set up for you closes with the plan, and a VIP area goes back for the next business.